Not every issue needs to become a full-blown project—but how do you know when it should? This session will walk through practical tools for identifying the root cause of issues and help you evaluate impact, frequency, and urgency. Whether you're logging, triaging, or escalating issues, you’ll learn how to tell the difference between a one-off edge case and something worth broader investment.

Goal: Help stakeholders evaluate issues more effectively—using root cause analysis and simple prioritization criteria to determine if something warrants project-level attention or a smaller-scale solution.

• RCA made simple: 5 Whys & other quick tools

• How to distinguish edge cases from systemic problems

• Issue impact matrix & decision-making tips

• Q&A + Real Talk